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Delete your TeachAI account

You can permanently delete your TeachAI account and the data linked to it at any time.

Last updated

Delete it in the app

  • Sign in at uk.teachai.io or in the TeachAI app.
  • Open Profile, then Security and account.
  • Select Delete account permanently and confirm.

If you cannot sign in

Email trust@teachai.io from the address you used for TeachAI, with the subject “Delete my TeachAI account”. We may ask you to confirm that you own the account, then delete it and reply when it is done.

What is deleted

  • Any Basic, Plus or Pro subscription is cancelled first, so you are not charged again.
  • Your generation jobs, resources and stored generated files.
  • Your study profile, token wallet, referral code, quota records, verification-email records and account-email delivery records.
  • Your saved note highlights and usage analytics linked to your account.
  • Your teacher profile, owned classes and invitation links, and student connections. Closing a teacher account disconnects its students without deleting their own study plans.
  • Your study plan, private calendar link and weekly-summary records.
  • Your AI markings, answer photos and any teacher reviews of them.
  • Your centre-code records.
  • Your Firebase sign-in identity.

Stripe keeps the payment records it is required to keep by law. Security audit records expire after 90 days, and automatic expiry may take additional time to complete. Encrypted backups may remain briefly before they are deleted or de-identified. Settings stored only on your device stay there until you clear the app’s or site’s data.